Enterprise Salesforce Implementation
Regional Healthcare Network
The Challenge
Fragmented patient data across 12 facilities was preventing coordinated care delivery and frustrating both patients and providers.
Specific Pain Points:
- Patient information scattered across 12 different EMR systems
- Care coordinators spent 3+ hours daily manually reconciling records
- No visibility into patient journey across facilities
- Compliance risks from inconsistent documentation
- Patient complaints about repeating information at every touchpoint
The Solution
Rashan Thompson designed and delivered a unified Salesforce Health Cloud implementation with custom patient journey mapping, completing the project in just 90 days.
Approach:
Rapid assessment of existing systems and data quality
Designed HIPAA-compliant integration architecture
Implemented Salesforce Health Cloud with custom patient timeline
Built automated care gap identification workflows
Trained 500+ users across all 12 facilities
Established data governance framework for ongoing quality
Technologies Used:
The Results
Patient View
Complete visibility across all touchpoints
Efficiency Gain
Care coordinator time savings
Day Deployment
Full implementation in 3 months
Compliance
HIPAA audit passed with zero findings
“We had tried twice before to unify our patient data and failed. Rashan's approach was different -he understood healthcare workflows, not just Salesforce. The 90-day timeline seemed impossible, but he delivered.”Chief Information Officer
Regional Healthcare Network
Key Takeaways
What can other organizations learn from this transformation? Here are the key insights that apply beyond this specific engagement.
Healthcare implementations require deep understanding of clinical workflows
Rapid deployment is possible with focused scope and strong governance
User adoption depends on solving real daily pain points
Compliance must be built in from day one, not added later
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