Healthcare and Life SciencesSlalom
Case Study

Cutting Testing Time by 70% and Handing the Tool to the Client

A healthcare and life sciences client

Test AutomationClient EnablementProgram Leadership
70%Shorter Testing Time
97/100Client Satisfaction
My Role

My Role

I directed Salesforce and contact center programs with teams of up to 25.

What I Did

What I Did

I introduced Copado CRT test automation, had client staff trained on it, and handed ownership to the client team.

1

Introduced Copado CRT test automation

2

Trained client staff on the tool

3

Handed ownership to the client team

Tools Used:

Copado CRTSalesforce
The Results

The Results

70%

Shorter Testing Time

After test automation was introduced and handed to the client team

97/100

Client Satisfaction

Client satisfaction score on the Salesforce and contact center programs I directed

Related Work

Related Case Studies

Life Sciences

Growing a Life Sciences Account from Under $1M to $5.5M a Year

As client partner at Slalom, I grew one life sciences account from under $1M to $5.5M in annual revenue.

$5.5MAnnual Account Revenue
98%Engagements Renewed
Insurance and Healthcare

Running a Salesforce Practice of 65 Consultants

At Cognizant I owned the P&L for a Salesforce practice portfolio with 65 onshore and offshore consultants.

40%Higher Client NPS
10 ptsHigher Margins
Next Step

Have a Similar Problem?

Tell me what you are working on. I take contract and fractional engagements and I am open to full-time leadership roles.

Start a ConversationView All Case Studies