Manufacturing4 months

SMB Digital Transformation

Regional Manufacturing Company

Digital TransformationSystem IntegrationAutomationTraining

60%Process Automation

45%Time Savings

4 moROI Timeline

2xOrder Capacity

The Challenge

Manual processes and disconnected systems were limiting growth and making it impossible to scale without proportional headcount increases.

Specific Pain Points:

Order processing required manual entry into 4 different systems
Inventory visibility was 48+ hours delayed
Customer inquiries took 2-3 days for accurate responses
Finance team spent 40% of time on manual reconciliation
Growing revenue but shrinking margins due to operational inefficiency

The Solution

Rashan Thompson delivered an end-to-end digital transformation that connected systems, automated workflows, and positioned the company for scalable growth.

Approach:

Mapped all business processes to identify automation opportunities

Implemented Salesforce as central customer and order hub

Built real-time integration with ERP and inventory systems

Automated routine workflows using Salesforce Flow

Created self-service portal for customer order tracking

Trained all 45 employees on new systems and processes

Technologies Used:

Salesforce Sales CloudMuleSoftSlackDocuSignQuickBooks Integration

The Results

60%

Process Automation

Of manual tasks now automated

45%

Time Savings

Weekly hours returned to strategic work

4 mo

ROI Timeline

Investment recovered in first 4 months

Order Capacity

Without adding headcount

“We thought digital transformation was something only big companies could do. Rashan showed us it was not only possible for a company our size -it was essential for our survival.”

CEO

Regional Manufacturing Company