Professional Services24 months

Global Technology Team Transformation

Fortune 500 Consulting Firm

Team TransformationOperating ModelChange ManagementDelivery Excellence

1,500+Team Members

40%Delivery Speed

98%Client Satisfaction

50%Attrition Reduction

The Challenge

Siloed technology teams across three continents were creating delivery inconsistencies and threatening client relationships.

Specific Pain Points:

1,500+ team members with no unified way of working
Delivery quality varied significantly by region
Knowledge sharing was minimal across geographies
Client complaints about inconsistent experience
Top talent leaving due to limited growth opportunities

The Solution

Rashan Thompson designed and implemented a unified global operating model that aligned teams across North America, Europe, and Asia while preserving regional strengths.

Approach:

Conducted assessment across all three regions to understand capabilities and gaps

Designed unified delivery methodology with regional flexibility

Implemented shared tooling and collaboration platforms

Created global career framework with clear progression paths

Established centers of excellence for key capabilities

Built leadership development program for emerging leaders

Technologies Used:

JiraConfluenceMicrosoft TeamsServiceNowWorkday

The Results

1,500+

Team Members

Aligned under unified operating model

40%

Delivery Speed

Improvement in project completion time

98%

Client Satisfaction

CSAT scores across global engagements

50%

Attrition Reduction

Improvement in key talent retention

“Rashan didn't impose a one-size-fits-all model. He built something that brought us together while respecting what made each region strong. That's why it actually worked.”

Global Delivery Leader

Fortune 500 Consulting Firm